Shipping Policy

At La Vie Canine, we are committed to providing a simple, transparent, and reassuring shopping experience. Every order is carefully prepared to ensure your products arrive in the best possible condition.

Processing Times

Once your order has been confirmed, it is typically processed within 24 to 72 business hours.

After your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Delivery Times

Our average delivery times are generally between 5 and 12 business days after shipment.

Delivery times may vary depending on the destination country, time of year, shipping carriers, or circumstances beyond our control.

Shipping Costs

Shipping costs are automatically calculated during checkout before payment is completed.

Depending on the promotions available in our store, free shipping may be offered on selected orders or above a minimum purchase amount.

Order Tracking

When your order is shipped, a tracking number may be sent to you via email. This allows you to track your package directly through the tracking link provided.

If you have not received your tracking information or have any questions regarding your order, you may contact us at any time.

Delivery Address

Please ensure that the shipping address provided during checkout is complete and accurate.

La Vie Canine cannot be held responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Delays

In rare cases, delivery may take longer than expected due to exceptional circumstances, including:

• High order volume

• Holiday periods

• Customs inspections

• Weather conditions

• Transportation disruptions

If your package appears to be significantly delayed, our customer support team will be happy to assist you.

Orders Not Received

If you have not received your order after the estimated delivery timeframe, please contact us with your order number so that we can investigate the situation.

Our team will do everything possible to provide a solution as quickly as possible.

Contact

For any questions regarding the delivery of your order, please contact us at:

Email: ole.hesselink02@gmail.com